Frequently Asked Questions
Everything you need to know about shopping at Grailed Locker.
Are all items on Grailed Locker authentic?
Yes, every item undergoes a rigorous multi-point inspection process by our team of experts to ensure 100% authenticity before it is listed on our platform.
How long does shipping typically take?
Orders are processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer a 14-day return window for items that do not match the description or condition listed. Please note that for change-of-mind returns, the buyer is responsible for return shipping costs.
How do you determine the condition of vintage items?
We use a standardized grading scale ranging from 'Brand New with Tags' to 'Gently Used.' Any specific flaws, such as fading or minor distressing, are documented in the product photos and description.
Can I track my order once it has been placed?
Absolutely. Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible payment options through Klarna and Affirm for eligible purchases.